Bug?: Upgrade notice intended for Member shown to Guest

[lpb]

Upon joining an org as a Guest I was shown this:

I think this needs correction:

• My license was not upgraded; I don’t have a license
• I don’t have an Enterprise license and full access…
• I’m not a paid member

Otherwise accurate!

@Forum-team, in case you want to escalate…I think this should be hidden for Guests.

Thanks,

Larry

[Richard_Sather]

Yes, I’ve seen this too and also find it strange when I join customer’s spaces as a guest.

However, when you go into the Admin Console, all members and guests are shown to have an ‘Enterprise’ license, for example. The contrary would be to have a View only license, I suppose.

That can also be confusing for Admins when it comes to licensing management, seeing all guests having a ‘license’. I understand this issue may merit it’s own thread but I feel they may be related, thus throwing it out there.

@lpb, I’m also curious if this banner only pops up for just for Enterprise accounts (which have view only licenses). Have you noticed it on other non-Enterprise spaces?

[lpb]

Thanks, @Richard_Sather, for including the treatment of “licenses” in the Admin Console. I always used “licenses” and “seats” interchangeably, so I don’t understand what the definitions of these words are now.

I can’t really recall before having seen this popup when I just a new org, either for Enterprise or any other plans, so not sure…

Thanks,

Larry

[Joanna_Colgan]

Hello, Larry! @lpb

Thanks for spotting and flagging this! The banner has now been updated, thanks to your feedback.

The new wording should not create any confusion going forward.
Thanks for your input!

[lpb]

Thanks so much, @Joanna_Colgan, and great to see this improvement made so quickly.

While this is greatly improved, I’m still confused!

• “License”: Is this no longer used interchangeably with “seat”? I thought the wording for this notice to me as a Guest would be that I have “Enterprise+ access,” not a license/seat.
• “other members”: This could be read to imply that I’m a member when I’m not. And I can collaborate not just with members but with guests too.
• “enterprise+”: A minor point, but is the standard to not capitalize this?

(@Richard_Sather, I’m let down that you gave this a like and didn’t beat me to the punch with these bullets )

Thanks,

Larry

[Richard_Sather]

I guess I celebrated prematurely.. I didn’t get the chance to get into the weeds.
Fully agree on all points. This messaging is definitely still confusing to Guests!

A ‘Member’ in the Admin Console refers to a paid seat. There is a separate tab for ‘Guests’ that, as we know, do not occupy a ‘license/seat’.

I think there needs to clearly be a different banner and messaging for paid users (Members) VS non-paid members (Guests).
That is what I would hope for!

[lpb]

Thanks, @Richard_Sather!

@Joanna_Colgan, it would be great to understand if there’s some language usage that Asana is using now deliberately that is different; that’s a key point to clarify because that would affect our communications and understanding in various areas. Otherwise, if it’s just this one banner’s wording, it’s simpler, more constrained, and I think many ways approaches that would satisfy all needs.