We are using the Zendesk–Asana integration to bridge customer support and internal project work, and it has become an important part of our workflow.
The biggest advantage is the ability to cross-reference Zendesk tickets with Asana tasks. This gives our team full context when the same person handles customer communication in Zendesk while coordinating internal work in Asana. Being able to jump directly between the related ticket and task saves time, avoids duplicate information, and makes follow-ups much easier.
Setup was straightforward, and the integration does exactly what we need without adding unnecessary complexity. If your support team also manages implementation or internal follow-up work in Asana, this integration is well worth considering.