Hi @Islam_Osman
We never received a follow-up from you on this case, but I can ensure you that we have upped our game quite a bit since Oct 2022. I posted recently on this forum to highlight the updates that we’ve done since then + we have invested a lot in our customer support & happiness team.
Feel free to send me a DM if you want to learn more about these updates as I’m sure Pro Backup might be ideal for your use case.