I’m building out a bugs triage process with Rules. I’ve got like 8 custom fields and 10 rules and I’m pretty proud of it. Here’s where I need help:
The second to last step is that a bug task is assigned to an engineer to resolve. Once the engineer ships a fix, they want to complete the task (who doesn’t want to complete an Asana task?). However, the final step in the process is that our customer support team needs to know that the bug fix is shipped so they can follow up and close the loop with the customer who reported the bug.
There isn’t an Action for “create new task” “create subtask” or even “uncomplete task”. The primary goal is that our customer support team can run a custom report (or something) to find all the resolved bug tasks, so comments won’t work well for us.
Any ideas for how to get creative here?
Hi @anon26421276,
There’s currently no facility in Asana to create a new task/subtask as a rule action.
My Flowsana integration has a rule action to create subtask(s) from a template, so if that fits your use case, that might work. It also has a rule action to uncomplete a task.
Alternately, if you want to create a new top-level task, I’d suggest Zapier as a possible solution as it can create new top-level tasks.
Hi folks,
I’m excited to share that you can now create tasks, milestones and approvals with tasks 
Choose a trigger or combination of triggers, and Asana will create the task when the rule runs. You can pre-select the task name, assignee, relative due date, and more.
Please note this update is currently available to 50% of our customers and will go live for everyone by the end of the day.
To create a task with a rule:
- Navigate to Customize in the top-right corner of your project
- Click + Add rule, then Create custom rule
- Choose a trigger or combination of triggers
- When the trigger is selected, click the Actions tab
- Under Create new, select Task
