Automatic forwarding of emails from outlook aren't showing as tasks in Asana

English Forum Tips and Tricks
1

I am trying to set up an automation process, whereby i’ve created a rule in my outlook that automatically forwards an email to my Asana which then creates a task.

However, the emails only show up as tasks in Asana when i’m manually forwarding them – it doesn’t seem to work when i’ve got the ‘rule’ applied in my outlook.

Can someone help?

2

Hi @anon58939473, welcome to the Asana Community Forum!

Could you confirm if the email address from which the emails are automatically forwarded is currently registered in Asana? :slight_smile:

The tasks are created when you send the emails from your email address because you have an Asana account associated with that email.

Looking forward to your reply!

1 Like
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Hi there – yes they are, I’ve set the rule up from my work email address which is the email address I use for my asana. When I manually forward emails from my work address, they show up, but they do not when forwarded from the ‘rule’.

Any ideas as to why?

Thanks! Freya

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4

Thanks for getting back to me @anon58939473! In this case, I recommend you to contact our support team so we can investigate this further. When you contact them please confirm the following information:

  • Screenshot showing the From: and To: in one of the emails that was automatically sent to Asana using the rule but the task was not created
  • URL of this thread so you don’t need to explain everything again
  • From which email address you are manually sending the email and the task is created

I hope the issue is solved soon!