Auto forwarding Stopped working

I have a rule set up to forward emails from one of our company email addresses to a specific project in asana. The email address is a member of our asana organization, and of the specific project. About 5 days ago, something changed and we are getting an error message for every email that is sent to that account, and the emails are no longer getting added to the project. Here is the error message:

Hi @Chris_Conetzkey, welcome to the Asana Community Forum!

In order to best assist you, can you please contact our support team and confirm the following information?

  • Email address from which you are sending the email
  • URL of this thread so you don’t need to send the screenshot and description of the issue again

This will help our support team to have a closer look at your account setup and give you a tailored anwer! I hope the issue is solved soon!