Hi, I want to set up a premium subscription for my organization and at the beginning only have 4 “seats” (premium licenses) for management to see how we get on.
But when I started creating the organization, I discovered that 2 employees in our company already have free Asana accounts (they popped up because we have the same domain). I don’t want these 2 employees to take up 2 of the 4 paid licenses.
How can i control which employees get the premium license?
@Anat_D Welcome to the community. The licence can be applied to either all the accounts with the same domain or only on team level ( I do not recommend the last option). If you want to test things out, I would suggest adding the other members as guest (using another domain). This will not count toward your paid seats. This guest accounts have some limitations.
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Thanks for your answer Paul!
These 2 users already exist in Asana with free accounts. Apparently they started using Asana a long time ago. They created a team for the 2 of them. I cannot ask them to change their email addresses on their accounts.
Therefore How do I apply the paid license for a specific team and not the entire organization for now?
Have you already upgraded your organization or are you still on the free account?
If you are still on the free account you can just upgrade one team to premium or business. If you are already upgraded, you can talk to support and ask them to downgrade all your teams but one. Then after you tested Asana you can then upgrade the organisation again via support. hope this helps.
I will do that. thanks!
By the way - how to I contact support for this purpose? is there a live chat option?
I am new to Asana and could not find how to get in touch besides raising a ticket and waiting for an answer by mail.
Hi @Anat_D, you can contact our support team following these steps: How to contact our Support Team ✉. 
I’m afraid we currently don’t offer chat support!
I am having a similar issue. I have a premium license for 5 users, of which I am currently using 3. There is another group outside of my team that apparently has a project not in my workspace. When they are added to asana, due to their domain being the same as mine, they are added to my workspace and take up paid seats and push me over my license limit. How can I eliminate them from my license and workspace? From reading this thread, sounds like I need to apply the license only at the team level is that right? And then do they need to set up a similar team only premium license?
Hi @anon37529294,
Ultimately you’ll want to discuss this with Asana Sales as they need to be involved in the configuration and movement of things, but overall I think what would work for you is to create a Free organization on your email domain, then create a Premium Team or Division (there’s really no disadvantage to making it a Division even if it only has one Team in it) for yourself and your Team, and another separate Premium Team or Division for the other group.
You can read more about this approach here:
and you can read more about Divisions in general here:
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