Welcome to the Forum @KM_Mortgages and thank you for reaching out!
Just to be sure, can your colleague please verify if she is in the correct Asana Space? She might be looking at a different workspace or Organization if she belongs to more than one. She can check this following these steps: https://asana.com/guide/help/fundamentals/about-asana#gl-switch
Looking forward to your reply!
P.S. Please note I’ve slightly edited your screenshot to hide your personal info. I hope it’s OK.