I’m a new user since today. While running my first workout in the app on my iphone 13 pro, the screen of the asana app seems too large for my iphone, both in portrait and landscape.
The result is that the trainer is only half visible and you cannot follow the movements. This way, the app is useless.
I see earlier posts about this problem on a pc, but not on a phone app.
Super disappointed in this app and my new subscription.
Welcome, @Nathalie_Frankis,
Sorry to hear this. But I think Asana is used successfully on iPhones often, so perhaps this is something unique.
Are you using the iOS app? (Or Asana in a browser on your phone?)
Can you provide any screenshots (without revealing sensitive info)?
Try these troubleshooting steps, then please 1) Report your problem by going to Report a Bug, clicking the New Topic button at the right, and following the instructions, or 2) Create a support ticket: see How to contact our Support Team.
Thanks,
Larry
Hi Larry,
Thanks for your reply.
I don’t think this is a unique problem. I saw many comments on the forum of likewise issues in browsers and/or computers and on ipad, some even dating back to 2020.
I updated the app on my phone shortly after reporting the problem, which I thought was an odd thing to do since I had just downloaded the app for the first time (you would think you would download the latest version right away). This update seems to have fixed the problem.
Hope it can help other users.
Cheers,
Nathalie
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