For some unknown reason, my asana screen is too large for my computer screen. Both vertically and horizontally, things are just out of reach. And, it wont allow be to scroll to access them - as in even trying to add a comment to a task or subtask. I’ve logged out but nothing reset. Can someone share what must be an easy fix??
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Hey @Teri_Heist,
This could end up being an easy fix but I have some questions first.
Are you on an additional monitor when you experience this? - It could be the monitor has an overscan but I feel like that would bother other apps.
Can you see/interact with the X and minimize buttons on the window? - If you can make sure that the two little arrows are facing each other and not facing away from one another.
If you are on a Windows machine (surely you can do this on other systems too, somehow) you can press the Windows button and the up arrow on whatever window you are using and that will fit the frame of the app to the edge of the screen. - If this fails and other programs are not oversizing on your screen then this issue might be way over my head.
Keep us posted if any of this helped or not,
Reid
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They only thing applicable was your last suggestion and nothing happens when I hit the windows button. And so far I can’t find any discussion or tips on this anywhere on asana. I have to assume this is some easy fix but I can’t figure it out (low tech capabilities here), but it’s making each screen close to unusable. Very frustrating. Thanks for your help though.
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I’m going to try uninstalling/reinstalling and maybe that will get it back to normal.
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@Teri_Heist, any luck with the reinstall?
Hi,
I am now having this same issue and when I click on the icon to switch the two little arrows to face each other (instead of outwards), it won’t switch back. I am just using my laptop screen.
I am having this issue also. If you find a solution, please let me know.
I’m having the same issue, I’ve tried clicking the two arrows and they won’t change
I’m having the same issue. It only happens on my laptop screen, not my external display. I use them simultaneously and sometimes want to put asana on the smaller screen. I have to say, I much prefer using the web version. I don’t like that it always redirects me to the app when I click on a link to an Asana task. The app is not my favorite.
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Same here! Your response Caroline helped me to remember that if I put Asana on my external display, I can get around the issue. I don’t always have the second monitor though, so this is a real issue!
I’m having the same issue since the last update. I was able to get around it by reinstalling the app, but that doesn’t work anymore since the app is forcing me to update.
I don’t have this problem with any other apps on my comp and I didn’t have it with asana before this update. It’s quite annoying and I’m considering of quiting the app.
Any solutions?
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Same issue since the last update - the “maximize” locks the window too large, so I must “minimize” and resize to the screen. Happens on both my external monitors.
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This is also happening to me since the latest update. Its happening on both my laptop and my external display, although it’s more severe on my external display.
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I created a support ticket and received this response:
Thank you so much for writing in and informing us of this issue. Camille from the Support team here, I apologize for the inconvenience.
This is a known issue and has been escalated to our Development team. They are currently investigating the bug in question and hope to have it resolved as soon as possible.
I went ahead and added your report to this escalation and assure you that I’ll be in touch as soon as I hear back from the Development team.
Feel free to let me know if you have any additional questions or queries and I will be more than happy to assist you with them.
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You can also track this here:
Larry
I am having this same issue. glad to see it has been brought to their awareness- thanks everyone. and thankful for the reminder to try to use the web browser for now
Hi all! 
Not sure whether this thread is regarding the web browser version of Asana or Asana Desktop App, but for what it’s worth to PC Windows users:
You can hold the Ctrl key (lower left of your keyboard) and then press - or + keys (usually located between 0 and backspace along the top of your keyboard, or next to the number pad) to decrease or increase the display size, either in the browser or desktop app.
I’m fairly certain the same behaviour can be achieved on Mac by using the Cmd key.
Additionally, on PC, you can hold Ctrl and scroll your mouse wheel to achieve the same, but seems like this only works in the browser version, not the desktop app, at least at time of writing.
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Interesting that the solution that was accepted fixed the OP’s issue, which seems to be a different issue than others were reporting later on in the thread.
OP’s issue was that of page zoom, thus CTRL + - / CTRL + + fixed it. (CTRL + 0 wasn’t mentioned, but will restore the page to 100% if accidental zooming should ever happen.)
Other posters’ issues seemed to be related to losing scrollbars due to the window being sized beyond the monitor’s viewport when going into full-screen mode. (In fact, it almost seems like that’s the problem: full screen sizing of the app doesn’t subtract the width/height of scrollbars, as that is exactly the distance that it extends beyond the viewport.) Unfortunately, the CTRL + - / CTRL + + / CTRL + 0 fix for OP’s issue does not resolve this one.
Will await a resolution per @Mandy_Sponholtz 's ticket and will continue to follow this particular issue’s thread.
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This is beyond ridiculous! I am having the same issue. I am on a laptop, no external. using the app. When asana is open fully, i cannot scroll to the right or left to see the other boards. this is beyond frustrating and i cannot see anything in asana unless i am in the web version as our team uses boards so i cannot scroll to the right or left. This needs to be fixed immediately and honestly, it is awful that a topic is automatically closed after 7 days without a response in this forum - this needs to stay open until it’s fixed!
Hi @Lisa_Hodnet , welcome to the forum.
This thread’s original issue (page was zoomed in too large) has been resolved by @Richard_Sather 's solution to use the keyboard keys to reset the zoom level until all elements of the screen were accessible.
During the course of this thread, a new issue popped up (app extends outside of the viewport boundaries when in full-screen mode) which has not yet been resolved, but does have an active support ticket, along with its own dedicated thread. This is not the same as the original issue brought up by @Teri_Heist , but something entirely new that users have noticed since the last Desktop App update. It sounds like you, along with me and some of the others here, are having this issue, where scrollbars are not visible, and thus navigation of the various windows and views is next to impossible.
I have a center mouse wheel on my mouse, so I am able to scroll up and down in my task view, and tilt it from side to side to scroll the Board view from right to left. If you don’t have a mouse wheel, then the only solution available to us while we wait for a fix is to take the app out of full-screen and just manually resize the window to your screen edges. If on a Mac, you may be able to set up gestures for swipe-scrolling with the trackpad, but I’m on Windows, so can’t confirm if that will actually work.
Hope this helps a little.
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