Asana says my organization is over its user limit when it isn't.

[RichardR]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
I have a license for 10 people in my organization. I have 10 people in my organization. Asana says I have 11 and warns me that my organization is over its limit.

Steps to reproduce:
Log in to my organization. See the warning. Count the users.

Browser version:
Latest Chrome

Upload screenshots below:

[Rebecca_McGrath]

Hi @RichardR

As we don’t have the tools here on the Community Team to look into this billing query further for you, I would suggest you reach out to our Support Team for assistance with this

You can reach out to them by following the steps linked below:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]