Asana user was restored, now he is not able to login. If he selects forgot password, the email is not coming to his Outlook. I tried for me and its working. Please guide, thank you.
An admin might be able to reset their password. (The feature is there under editing a user > security, I’m just not sure if it is available on all plans)
Naturally, resetting their own password after that is recommended.
If that doesn’t work best contact support: How to contact our Support Team 📧
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Thank you, I tried that. But that step also sends an email and he is not receiving it. I am not able to change from admin portal as well.
Hi @Nisha_Jhunjhunwala can you try removing and then re-inviting the user
Have you tried Support as @Jan-Rienk suggested?
I’m not sure, but I’d be careful and not follow @Bhumika_Bihani’s advice here unless you’re positive this will not be destructive; I’m concerned it might close off options to do that (but I’m not sure).
Thanks,
Larry
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Hi @Nisha_Jhunjhunwala, I’m sorry to hear you’re running into this trouble.
If the issue persists, your best next step is to contact our Support team as @Jan-Rienk and @lpb suggested. They can look into what’s specifically blocking the invitation and help you resolve it.
As Larry mentioned, I would hold off on removing and reinviting the user for now. It’s better to wait until Support confirms the best route 
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It is solved, thank you all.
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