Hi there, for some odd reason my asana will only print tasks now in complete gobbledegook language. It looks like a mix of Chinese, Russian and Klingon.
Swear I did not touch anything in settings or anywhere and just tried to print something and it appeared as the screenshot.
Soooo strange and I have no idea how to fix. Obviously no one else in my office is having any problems at all
Hi there Marie, thanks for the message.
I am in NEW YORK USA
No it happened yesterday, Iām not sure what time, I just went to print something and it wouldnāt print correctly.
Yes Asana is set up in English
Here is the URL: Log in - Asana
Interestingly, my boss also has access to this task and it printed as normal from his computer.
Anything I try to print does not show in english.
Nothing has changed on my computer except a mac update to 10.5 Catalina yesterday morning.
Actually I just went on a colleagues computer and logged on as me, I was able to print as usual normally from her computer so I guess it has been something to do with the mac os update.
All other programs print as usual.
Thanks for the additional info @jeremy9, thatās super useful. Iām passing in it on to our Dev Team right now and will keep you posted as soon as I have an update!
Iām keeping a close eye on this, and will be in touch asap, but if you could tell your colleagues to hold on to the update for now, that would be great! Thanks for your help Jeremy, really appreciate it!
Did this just happen? If not, could you tell me at what time it happened?
It began some days ago after the update to Catalina. Everything is updated.
Is your Asana set up in English?
Yes, and my Mac language is English too.
What are you trying to print? can you send us the URL of the project/task/report youāre trying to print? Log in - Asana
Iām trying to print a task and subtasks.
Thereās a PDF with the printing example here: Dropbox - File Deleted - Simplify your life
Are you able to reproduce this with another task/project?
I get the same result printing a Task or a Project. Iāve exported a Project using CSV, and it worked fine. Printing from other pages on chrome, and printing from files, works properly.
Thanks for the report @Miguel_Teibao, Iāve added it to the bug I filed earlier on. It looks this issue is only impacting Chrome, so Iād suggest to use another browser for the time being if you heavily rely on printing. Iāll keep you posted here as soon as I have an update!
Our team just pushed a fix for this issue, so this should now be resolved! If you have any questions or continue running into trouble, please let me know!
Iām also curious about @Nicole_Boucherās report from 8 days ago, which may be similar to Print preview and print is garbled - #18 by Shmuel_Davidoff from @Shmuel_Davidoff more recently. Both of these posts were made after the fix you mentioned was released, so maybe itās not fully fixed? Iām interested because Iāve gotten a report about similarly-garbled output from Asana2Go from a user (though Iāve never been able to reproduce it). If you or your dev team have any update or anything I can check into Iād appreciate it.
Itās not happening on my laptop, but did happen on my desktop stillāit was page 3 or later when using the Print feature, not the CMD+P, which was fine but doesnāt give all the text details.