Asana Prints in a foreign language

Hi there, for some odd reason my asana will only print tasks now in complete gobbledegook language. It looks like a mix of Chinese, Russian and Klingon.
Swear I did not touch anything in settings or anywhere and just tried to print something and it appeared as the screenshot.
Soooo strange and I have no idea how to fix. Obviously no one else in my office is having any problems at all

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Steps to reproduce:

Browser version:

Upload screenshots below:

HI @jeremy9 and thanks for the report, that’s definitely not intended. Would you mind answering these few questions to help us investigating?

  1. In what country are you based?
  2. Did this just happen? If not, could you tell me at what time it happened?
  3. Is your Asana set up in English?
  4. What are you trying to print? can you send us the URL of the project/task/report you’re trying to print?
  5. Are you able to reproduce this with another task/project?

Looking forward to your reply!

Hi there Marie, thanks for the message.
I am in NEW YORK USA
No it happened yesterday, I’m not sure what time, I just went to print something and it wouldn’t print correctly.
Yes Asana is set up in English
Here is the URL: https://app.asana.com/0/810614794215978/1141114988254721
Interestingly, my boss also has access to this task and it printed as normal from his computer.
Anything I try to print does not show in english.
Nothing has changed on my computer except a mac update to 10.5 Catalina yesterday morning.
Actually I just went on a colleagues computer and logged on as me, I was able to print as usual normally from her computer so I guess it has been something to do with the mac os update.
All other programs print as usual.

Very confusing.

Thanks for the additional info @jeremy9, that’s super useful. I’m passing in it on to our Dev Team right now and will keep you posted as soon as I have an update!

Thanks, I’m so far the only one to do the Mac update. Awaiting further news.
Jeremy

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I’m keeping a close eye on this, and will be in touch asap, but if you could tell your colleagues to hold on to the update for now, that would be great! Thanks for your help Jeremy, really appreciate it!

ok, I finish for the day now so will check back in for news tomorrow.
Jeremy

Hi Marie, did you hear anything back from the dev team about my printing issues? I still can’t print anything from my lap top.
Thanks, Jeremy

Not yet @jeremy9, but I’m keeping a close eye on it and will keep you posted as soon as I have an update on my end!

Hi,

I have exactly the same problem!

  1. In what country are you based?
    Portugal

  2. Did this just happen? If not, could you tell me at what time it happened?
    It began some days ago after the update to Catalina. Everything is updated.

  3. Is your Asana set up in English?
    Yes, and my Mac language is English too.

  4. What are you trying to print? can you send us the URL of the project/task/report you’re trying to print?
    https://app.asana.com/0/1138139470872756/1138139860609188
    I’m trying to print a task and subtasks.
    There’s a PDF with the printing example here:
    https://www.dropbox.com/s/2qn9us2f58zjiif/●%20Ano%20Letivo%2019-20%20-%20Campo%20de%20Férias%20de%20Páscoa%20-%20Asana%20copy.pdf?dl=0

  5. Are you able to reproduce this with another task/project?
    I get the same result printing a Task or a Project. I’ve exported a Project using CSV, and it worked fine. Printing from other pages on chrome, and printing from files, works properly.

I hope this helps finding the bug faster!

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I’ve tried to print using Safari and it prints correctly.
I thinks that there is a problem printing with chrome.

Thanks for the report @Miguel_Teibao, I’ve added it to the bug I filed earlier on. It looks this issue is only impacting Chrome, so I’d suggest to use another browser for the time being if you heavily rely on printing. I’ll keep you posted here as soon as I have an update!

yep, problem with Chrome, mine also prints using safari (which is not our work browser).
Keep us posted on the fix.
Thanks!

1 Like