I have filled out the form over a week ago and no one contacted me. The support page is still not working either. This is extremely frustrating!
Hi @Jesse_Erickson, sorry for the delay. I’ve checked with our Support team and they’ve confirmed that they replied to your request on Sep 16th. Can you please check your spam folder in case it landed there? If you haven’t received it, I’ll ask the agent to resubmit it.
Hi @Sarah_Ressler, my apologies, I completely understand your frustration with the issues and the delay. I see that Support has received your submission, and it’s currently in the queue to be processed. Unfortunately, due to these issues with the Help Center, the Support team is handling a very high volume of requests and to ensure that everyone is treated fairly with less delays, they are not able to expedite specific requests. They must follow the order in which they are received, Support is working hard to get back to everyone as soon as possible.
Additionally, our Technical teams are actively working behind the scenes to resolve the root cause of this problem with the Help Center and bring our volume of cases back to normal, so that we can provide a better resolution time to all customers in the near future.
We appreciate your understanding.
No - I dont seem to have anything in spam or anything…
Hi @Jesse_Erickson, sorry to hear that. I’m asking the support agent to resend the reply to you. Please note that your ticket submission had a different email address than the one tied to your Forum account. Could you confirm if you’re checking the inbox of the same email address used in your support submission?
Yes - I have checked all of my inboxes/spam.
checking in again - I recently moved to a new computer and the problem persists, so it is not just my device or something like that.
Hi @Jesse_Erickson, apologies for the delay. We’ve already informed the Support team that their previous reply did not reach you, and asked them to resend it to you.
Ok - I will watch for it. haven’t seen anything yet
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