Asana Forms: Accessibility, Form Tracking for non users and returning to forms availability.

Hi there,

I’m hoping someone might be able to help answer a few questions I have about using Asana Forms. My primary use for Asana is event organisation, and I’ve been using forms to streamline both event requests and post-event feedback — all of which are centralised under one main hub.

However, most of our form submissions come from our sales team, many of whom do not have Asana accounts. Currently, they’re submitting their requests and feedback through a shared form link, but communication stops there. I’d like to know if there’s a way to automatically send them status update emails (e.g. “In Progress,” “Completed,” etc.) without requiring them to have an Asana account.

I did explore connecting Asana with Outlook or Teams to automate these notifications, but our company’s IT security restrictions prevent that integration.

I also experimented with changing the form settings to “Organisation Only” and enabling “Receive/Send Email Replies.” However, when I do this, the reps can no longer access the form — presumably because they are not registered users.

Lastly, I’d like to know if there’s any functionality that allows forms to be saved and returned to at a later stage. Our sales reps typically forecast event details such as costs and attendance before the event, and then report the actuals afterward. Ideally, they’d be able to start the form before the event and return to complete it post-event.

Any advice or workarounds for these scenarios would be greatly appreciated!

Many thanks!

Welcome to the forum @Claire_Wightman2 !

Request tracking should work for any paid license, assuming your org doesn’t have HIPPA compliance enabled.

This should work for all email addresses with domains that are associated with your company in the admin console.

Users will need to verify their email when submitting a form though.

Hello @Claire_Wightman2 ,
Have you had a chance to try @Jan-Rienk ‘s suggestion?
I noted that you seem to have, as you mentioned, marked your forms as accessible to the organisation only and enabled the ‘receive/send email replies’ option. This would trigger an additional step for form submitters (email verification), but should not force the creation of an account. Can you please walk us through what happens in that instance? If this function does not work for you as designed, perhaps our Support Team can look into the issue.

For the last part of the question, I would suggest disabling forms that are not ready to be used or need to be temporarily decommissioned.
If your intention is for the submitter to partially fill the form and then come back to it, depending on the browser, an open form should retain the typed-up answers, but there isn’t any Asana-specific feature to save the form and return to it later. Would splitting the form into two separate forms work as a workaround?