Asana Extension for Adobe Illustrator keeps freezing

I have been experiencing issues with the asana extension in my illustrator window freezing and ultimately making my workflow much slower.

I used to be able to easily open tasks, add layouts as png’s straight into the tasks, all the fun stuff. Now it seems like when I open my illustrator i can basically depend on the extension essentially being a list I ant use or scroll… ultimately useless

Clicking on enough tasks to trigger the window to finally bring up a prompt, it reads “Could not read the file because the plug-in could not understand this file”

I’m working off of a brand new MacbookPro, but these problems have been an ongoing issue for about two months now

I really enjoy the product when it works properly, hopefully it gets fixed soon, otherwise I’ll have to switch to Monday or another task platform…

Hi @matt35, welcome to the Asana Community Forum :wave:t2:

Sorry to hear you’re running into trouble with this extension. Could you please try the troubleshooting steps below and let me know if any of these resolve the issue for you?

Looking forward to hearing back from you :slight_smile: