Hi Asana Community,
We’re making some big improvements to the Asana AI Support chatbot accessible on help.asana.com. Starting this afternoon (PST), December 11th 2025, you’ll be presented with a new and improved experience much more suited to addressing your questions and to get you back to work in Asana quickly.
You can work with the Asana AI Support chatbot just as before: ask a question and the Asana AI Support chatbot will search the Asana Help Center content and any approved resources to find you the best available answer. If your issue is still unresolved and you need additional support from the Asana team, the chatbot will help you to submit a Support case to the Asana Support teams.
FAQ
How does the Asana AI Support chatbot work?
The new and improved chatbot uses GenAI powered by Intercom’s fin.ai. It only references approved Asana Help Center content and Asana-approved materials and does pull from the broader web.
Do I need to change how I use the Asana AI Support Chatbot?
You can work directly with the chatbot just as before for help with any questions or concerns. Pose your question or describe the issue you’re facing and the chatbot will search Asana’s knowledge bases for the best available answer. The new and improved Asana AI Support chatbot is conversational and adaptive, so you can provide additional information and the chatbot will adjust appropriately.
If you still need help from Asana, the Asana AI Support chatbot can help to create a Support case. You’ll be guided to provide the right information to help the Asana team help you most effectively. At the end of the chat you’ll be provided with a case number to help locate the subsequent communications you’ll receive by email.
How should I submit feedback about the new Asana AI Support chatbot?
The end of every session with the chatbot provides a place to rate the conversation and provide feedback. For more pressing feedback or concerns, you can create a case for Asana Support, or mention any feedback on an existing case or to your account team. We’ll direct your feedback to the right teams at Asana. We value your feedback!
Let us know if you have any questions!