Android Widget Not Auto-Updating

Briefly describe (1-2 sentences) the Bug you’re experiencing:


It’s now 5/24/2020 and I am experiencing the same problem from a “resolved bug”.

Steps to reproduce:

Installed Asana on Android
Set Workspace
Added widget to home screen
Add task on PC
Checked for update on Android
No update until I open Asana app or press the refresh icon on the widget

Android & App version:

Android 10
Asana 6.45.5

Hi @arod412, welcome to the Community Forum!

Thanks for taking the time to report this and I’m sorry for the trouble.

I have gone ahead and escalated this issue to our Development Team and I’ll keep this thread updated as soon as I receive an update.

Do not hesitate to let me know if you have any follow up questions.

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Hi Emily,

Thank you. I had also tried reinstalling the app but it still did not work.

Hi @arod412, we were unable to reproduce this issue on our end and it seems is related to your report Android: Sync is one sided . Since your app and desktop is not syncing, your Android widget is not auto-updating with the new information.

I recommend you contacting our support team and share the URL of this thread. Thanks for your understanding!

Quick update. This was fixed in 6.45.6 that was rolled out today. Though it takes about 5-10 min to auto refresh, it at least works.

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Thank you so much for adding extra information here @arod412! :clap: It’ll be very helpful for other users that experienced this issue.

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