Another issue I’ve encountered several times is that rules stop working or become inactive in some client environments.
In a few cases, we noticed this around a Trial → Paid or Paid → Trial transition, so I initially wondered whether the plan transition could be a factor. However, we have also had transitions where this did not happen, so I don’t want to assume that the transition is the root cause.
This causes significant trouble for clients because their automated workflows stop running, and they may not realize it immediately. In some cases, we have had to manually identify and reactivate the affected rules, which can be quite time-consuming and disruptive
Please help me understand what can be the possible reason. And how can we activate the rules without manual interventions.