I renewed my annual advanced plan subscription 11 days ago and just noticed that all the rules have been disabled without an option to enable. Our team is attempting to get deadline related work done today using those rules. why did this happen and how do i get the rules turned back on today? I …

@Rhonda_Alexander-Mon , can you please send me as a DM the support ticket to escalate it internaly?

Hi @Rhonda_Alexander-Mon I know it’s urgent, but please try to follow the steps here. [image] How to contact our Support Team email Ask the Community You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-ri…

Thank you. I did submit a support ticket before i submitted my request on this forum. I am frustrated because the subscription renewal process triggered no access to our entire account for a few days for our entire team, then now 11 days later all of our automations and rules are disabled. The cust…

Have you checked this? Is the contact number the same? https://help.asana.com/s/article/accessing-your-billing-page

Hi, I donʻt see a contact number on that page. thank you

Have you reviewed this? [image] Contact our Sales Team • Asana Contact our sales team about any questions you have https://help.asana.com/s/get-support

Yes i have reviewed the get support site. No I have not contact the sales team because the last time I did, they said they could not help and referred me back to submit a ticket

Advanced Plan Rules Disabled

Asana Community Ask the Community

ka_nishiyama 21 February 2026 03:41 2

Hi @Rhonda_Alexander-Mon

I know it’s urgent, but please try to follow the steps here.

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Advanced Plan Rules Disabled

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