Add-in not showing up in Outlook


I have a client who is looking at this product, and they are having some issues getting the Add-In to show up in Outlook.

Outlook is 2016 Professional Plus and is running on a terminal server. The user I am working with is able to get the Outlook Web plugin working OK; just not the Outlook plugin.

I have gone through the installation steps multiple times, but always with the same result.

Any other ideas greatly appreciated.

Thanks! :slight_smile:

Hi @Alan_Murrell, welcome to the Asana Community Forum :wave:

If you have already tried the troubleshooting steps here, I’d suggest reaching out to our Support team who can take a closer look at this for you :slight_smile:

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