Add an icon to indicate if a subtask has a description - subtasks list

Since the May update to my Asana, I no longer see the comment bubble next to a sub-task to indicate whether there is information inside that subtask. My group uses that visual indicator to find if there are updates or status changes to the subtask. Since there are sometimes 50+ sub-tasks in one task, this no-click visual is a HUGE timesaver for my group and is crucial to our workflow.

I have been informed, after 2 threads and a month talking to support that I’ve unfortunately been designated as one of the A/B product change test accounts. Basically, myself and one other guy on my team are seeing this lost functionality, but no one else in my org. I’m told that this will deploy to a future version and is irreversible. I’m not entirely sure why functionality was taken away, without anything in patch notes/updates from the product team. If anything, in the past people have asked for the comment bubble that was there to be even MORE visible. To take it away with nothing left in its place is disheartening and will have a direct and immediate impact to my 60+ person team, and we are dreading it.

My feedback has been escalated to the product team (i’m told) so not sure what a forum post will do that’s different, but maybe others are noticing this? Would love to know if I’m missing something, or if I could get further explanation as to why this was removed.

Lastly, I’d like it to be known how confusing and annoying being unwittingly apart of what is effectively a beta version of the app. If I were told and could opt-in, I probably would… But having it done to my account without my knowledge really rubs me the wrong way. Hoping I can get some resolution on this issue.

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Welcome, @user1830,

@Forum-team, Can you confirm that this is an A/B test?

If so, can you also clarify the potentially incorrect info from Support whether they seem to mention both a) that it’s an active A/B test, and b) that it will be deployed eventually, which is not how A/B tests work (they are first conducted and only after completion is their disposition decided).

Although this is a common, industry-wide practice, I wish Asana would devote more effort to enabling Support to respond more quickly and accurately to questions regarding A/B tests, and that there were more Forum resources to share knowledge of the existence of more of the A/B tests to Ambassadors.

Thanks,

Larry

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Welcome to the Forum, @user1830, and I’m sorry for the hassle.

I’ve reached out directly to our Product team to verify is this is indeed an A/B test, and will get back to you shortly. I’m also checking with our Support team if there was any misunderstanding in this case.

Thanks for flagging this, @lpb!

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Hi @user1830, our Developers have confirmed that there is indeed an A/B test which moves the comment icon and count button from the right side of the subtask row to next to the subtask name, like in the screenshot below:

However, it is unexpected that that there is a full removal of this icon. Can you confirm if this is happening to all subtasks in your space, or only in one specific project? If you have more than one organization/workspace in your account, can you also confirm if the behavior is the same in all spaces? Thank you!

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Thanks for looking into this - it seems that the functionality for the comment bubble to appear when a description was added to the subtask is what is missing here. We put links in the description of a sub task and that triggers our pipeline workers to know that task is ready to work on. Now, it only shows the bubble when there is an actual comment, not just any info inside the subtask. Wondering if this is how it always should have been and we just built around a feature that was not supposed to be there.

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Thanks for the additional information, @user1830. It seems that the comment bubble is specifically for comments added to subtasks. However, I haven’t personally used this workflow, so I can’t confirm if there have been any recent changes. I’ve forwarded your question to our Developers for clarification and will keep you updated. :slight_smile:

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Hi @user1830, thanks for your patience. The Developers just got back to me confirming that you are correct, the description used to count as a comment, but this unfortunately is no longer the case, since the icon is intended to show comment count, specifically.

Just adding a note here, that they’ve filed your feedback as a product opportunity on their end, and I hope this can be rectified before it’s fully rolled out. I’ll move this thread to our Product Feedback section, editing the title to make it more clear to other users. This way you can also add your vote :slight_smile:

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I voted and encourage others to do so too.

Removing/changing functionality like this is certainly going to cause pain for existing users/workflows including many of my clients (and me). I don’t understand the desire to test something that’s incomplete and worse than before.

Thanks,

Larry

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I appreciate the support. Never done a forum post like this, so not sure if there are ways to get it in front of more eyes. Hoping this catches their attention simply because it is a feature that is removed for seemingly no reason

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I would also appreciate this feature not being removed!

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@Jason_Jones1, and other, please be sure to click the title to scroll to the top then vote with the purple Vote button to register your support.

Thanks,

Larry