Workload View Not Loading

[Vicky_Walsh]

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Briefly describe (1-2 sentences) the bug you’re experiencing: In any portfolio, when going to the workload tab, and then clicking on a person, we are getting errors to say Asana needs to be reloaded - when reloading, it still doesn’t work. This includes doing a hard refresh and also clearing browser cache.

Steps to reproduce: as above

Browser version: Tried in latest version of Edge, Chrome and the App

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)? Business

Upload screenshots below:

[Emily_Roman]

Hi @Vicky_Walsh, thanks for reaching out! I’m sorry to hear you are experiencing issues to open Workload. The feature is currently working on my end and I don’t see other reports in the Forum, so my hunch is that this could be an issue specific to your account.

I recommend you trying to open Asana from an incognito window. If you can open Workload, the issues could be caused by a browser extension.

If the issue persists on incognito window, please contact our support team so we can have a closer look at your account and solve this asap: How to contact our Support Team ✉

I hope this helps! Let me know if you have any other questions.