The tasks need to be members of a project that’s listed in the portfolio.
One thing that might trip you up is if they are subtasks of a task that’s a member of the project; that doesn’t qualify. You can view the subtask in the task detail pane and type Tab+P and add it to the project and it will appear in the Workload. You can specify that it should be housed in a “Hidden Subtasks” section in that project and keep that section collapsed at the end if you prefer.
Here is the user story to clarify what I am trying to achieve:
As a programme manager, I would like to use the workload view for resource management and capacity planning, so that when I look at each team members’ workload hours I can see whether they are over booked or have spare capacity.
Either the workload functionality is buggy or it’s not supposed to fulfil the above user story. Here are the two main bugs/issues I have come across:
the estimates of some assigned tasks that are members of projects listed in the portfolio are not included in the workload figure
the estimates of some assigned tasks that are members of projects listed in the portfolio are included in the workload figure, but multiplied by the number of days the tasks stretch over (see above example in my previous comment)
This is a different question to the first one you posed.
I think you might want to contact Support because they can access your account.
To create a support ticket, go to Asana Support - Help Center • Asana (make sure you are logged in to Asana) > click the chat icon at the bottom right > type “speak to an agent” > click “Yes” > click “Something Else” > click “Create a support ticket.”