Hello, we are experiencing an issue with Asana not accepting incoming email sent from our Marketo instance. We use Marketo to generate forums that we have customers filling out. When a customer submits the form we have Marketo sending the email to out Asana email. We will receive the following from…

Hi @Eric_Howard , Only active Asana users can send emails to Asana to create them as tasks. Since emails are being sent to Asana by an email address @mktomail.com, they are not being processed. Only emails that are sent by an email address at your company’s email domain will create tasks in Asana. …

We couldn't process your email.

English Forum Critical Bugs Closed

Justin_Lewis 17 May 2019 19:26 6

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What you’re trying to do used to work with Asana. And there are other ways Asana could handle this.

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We couldn't process your email.

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