Video messages not available via the web?

[Matt_Tully]

Hello,

For some reason, the (relatively) new video messaging feature rolled out last fall doesn’t seem to be available to me.

Here’s a screenshot of a sample task:

Any thoughts?

[Rebecca_McGrath]

Hi @Matt_Tully, thanks for reaching out!

I’d suggest reaching out to our Support team so that they can check if video messaging is enabled for your Asana domain. You can contact them by following these steps:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!

[Matt_Tully]

Thank you!