Hey @Advocate,
You can create an email filter at your client, forward that messages to Asana and let Asana email bridge to create the tasks. Link below.
There are many ways to do that. For example:
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you can create a mailing list that forwards the email to you and an email filter forwards these emails to asana (you will be the user that created the task)
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you can create a filter on the email subject (i.e [Request] A new request) and forward these emails to asana
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you can create a new bot user in asana for example (requests@marketing.acme.com) and forward the emails of this user to Asana. With this way, you will able to receive inbox notifications.
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you can use Zapier.
Why don’t you try to bring all the organization in Asana? I know it’s really hard and needs time to onboard, but you will be rewarded at the end.