Recently, my credit card expired, and I am attempting to update my payment information to avoid any interruption in service. While my card number has remained the same, my new card has a different expiration date and CVV.
Unfortunately, when I update the card details and click “Save Card,” the system appears to recognize the existing card number and attempts to process the payment using the previous expiration date and CVV. As a result, the transaction is declined by my bank.
To troubleshoot the issue, I have attempted the update using both Microsoft Edge and Google Chrome, with the same outcome in each browser. I also tried using the AI support assistant, but it repeatedly looped without providing a path to a live support representative. Additionally, I submitted a support ticket but have not yet received a response.
Until now, I have been a strong advocate for Asana and have consistently had positive experiences with the platform. However, this support experience has been disappointing, particularly for an issue that prevents customers from maintaining uninterrupted service. I hope this message reaches the appropriate team so the issue can be investigated and resolved as soon as possible.
Oh and I am the billing owner, card owner, account owner, admin and all the other titles.