Trouble accessing Asana Support

Asana Community Ask the Community
1

Hello! Is anyone having trouble accessing Asana Support? When going to the asana support page it shows an error code. When trying to chat with the bot, after I tell it the level of urgency it says there is an issue and then restarts it so I am unable to get through.

2

Screenshot 2025-09-04 at 1.57.14 PM (2)
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I have tried to use multiple devices

3

Welcome, @Hannah_Main, and sorry!

See the suggestions here:

Tagging @Forum-team in case this needs an escalation due to multiple reports.

Thanks,

Larry

4

Thank you for the quick response! I am still getting the same error. Here is what I have tried:

  1. I have only used Chrome and Safari

  2. I disabled any pop up blockers and the only extensions I have are ChatGPT and grammerly.

  3. I cleared my browser cache and cookies on both browsers

  4. I have tried to use chatbot on my personal email, my personal phone, and my personal laptop.

5

@Hannah_Main - Hello! This issue should be resolved now, and our support team has reached out via email.