Asana Ai Support not working

English Forum Ask the Community
1

Good morning,

I accidentally ticked No to the T&Cs of the Asana AI chatbot and now I can’t use it for support. How do I get it to accept my Yes? Alternatively, how do I contact Asana Support?

The support@asana email does not work. I have tried using a different browser and incognito mode but cannot get the AI chatbox to help me

4

@Nicole_Green3,

You can see how to contact support here.

5

Thank you, but the instructions provided instruct you to use the AI Support Chatbot which will not respond to me. Even though I say Yes continue it immediately ends the conversation. See screenshot attached

Screenshot 2026-07-03 162312
Screenshot 2026-07-03 162312416×508 19.3 KB

6

Hi @Nicole_Green3
That makes sense. If the AI chatbot is ending the conversation right after you click Yes, then you won’t be able to submit a ticket through it.

Since the chat still isn’t working, please try the following troubleshooting steps: clearing your cache and cookies, disabling any browser extensions, updating your browser, and testing a different supported browser.