Hi @James_Carl, you’re exactly right, i do need to standardise this which is why I was reaching out to get a flavour of what others were doing in this space.
My main aim is to set this up so that it is easy to measure the frequency and type of error that is occurring.
Setting a tag is simple, unfortunately the tags are all nested together in the same cell on an export which calls for data manipulation.
a few more clicks required, data is separated and logical for pivot tabling. There are some added extras of assigning people to rectify. A bit more screwing around required.
It could be easy to insert maybe 3 custom fields with drop downs of issues however this would require data manipulation also.
I could create a subtask, assign to a team member and then apply a tag to categorise the subtask which would provide me an easy reporting mechanism. It may turn into a headache with the amount of extra work.
I’m leaning towards the combination, is there a simpler way that I’m missing…