Timer button not appearing

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!

Briefly describe (1-2 sentences) the bug you’re experiencing:
I initiated the timer for a task I had (might be important to note that it had sub-tasks), then closed the browser and turned the laptop off. Upon turning it on again, the timer kept track of the time since I started the timer but the start/end timer feature is no longer available.
Steps to reproduce:
Have a task with sub-tasks and start the timer for the parent task then close the browser. (This is my guess on how to reproduce, I can’t be sure).
Browser version:
Had the same issue in Chrome and Edge and the desktop application
What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?
Not sure, but I guess personal
Upload screenshots below:

Hi @Ahmad_Safwat_Elewa sorry for the trouble, and welcome to our Community Forum. Do you know if your space was on a legacy Business or Advanced plan/trial before? Please note that the time tracking feature is only available in those plans and above. Based on the purple Upgrade button on the top right of your screenshot, it seems that your space is currently on our Legacy Premium or Starter plan where time tracking is not available.

If you were on a trial that expired, or if your plan was downgraded, the time tracking feature will no longer be available.

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.