The Mystery of the Phantom Account

[lpb]

Note: Not a solution but marked as such to elevate a key reply

See also my Forum Leader Tip:

Remove/Offboard/Deprovision a User from an Organization, and what to do beforehand

Before you remove a user from your organization it’s good to take several steps to avoid possibly losing some item access (which could require Asana Support to restore). I couldn’t find this information in one place, and since it’s hard to remember when only periodically needed, I decided to create this as a reference. Before removing the user, consider carrying out these steps for any items you care about: Note: These steps are easiest to carry out if you log in with the credentials of the…

which I wrote after this thread went dormant and wanted to link here now.

@Nancy_Disbro, It sounds like you want to remove those folks which both the OP and my post describe or link to instructions about.

Thanks,

Larry