"The document could not be loaded" the first time you click, but works the second time...?

[Brian_Schmidt]

Good morning.

I’ve been noticing a minor issue for a while in that, when I click on a PDF attached to a project task (Asana desktop app, Windows 10), I often get “The document could not be loaded” (see screen shot) the first time I click on it. So I hit the “X” button to close the error screen, immediately click on the PDF a second time, and it displays just fine. So, if it works the second time without doing anything extra… why won’t it just work correctly the first time?

(It doesn’t happen all the time, but enough to be annoying.)

Thank you!

[Ellie_B]

I’m getting the exact same issue - if I open a new task, the first PDF attachment I try to open cannot be loaded. After that, they’re all fine, until I move to a new task when I get the same error.