Task templates missing from Customize menu

Hope you can help - only similar topics I could find were from many years ago and it was an account type issue which isn’t what I’m experiencing.

Issue: task templates are no longer appearing on the customise sidebar.


This is new. Up until today (presumably, issue was noticed today) I have been able to edit task templates via the customise sidebar. I am an admin for our organisation and we’re current on our payment for our Asana Premium plan. I’ve tried logging in via the desktop app (windows 11) and via the browser, neither shows the task template option. It also isn’t hiding under the Add drop down or in project settings.

Of note, as I saw it asked elsewhere when this issue came up for someone else: I can still create/edit fields.

Anyone know what might be causing it or how to fix it?

Are you in your “My Tasks” section? You have to be in a specific project to view the task templates. This has happened to me before :slight_smile:

Hi @Monica10 , I have a feeling this may be a bug related to Custom task types becoming global and separated to Task templates, which is being rolled out as of today. I could be wrong but this appears to be a bug.

Your best bet is to contact Asana’s Support.

(@Phil_Seeman , fyi..)

2 Likes

Nope, definitely in a project - I tested across several projects both in the desktop app and the web browser before posting. Good shout though, entirely possible!

Ah, that could be it. I’ll do some testing today and see if it’s resolved if not I’ll contact Asana support with the bug. Thank you!

Hi @Monica10 , just a thought, did you try refreshing your browser or quit and restarting the desktop app?

I have - between yesterday and today I did a full shut down and restart of my laptop and the issue persists unfortunately

1 Like

I’m experiencing the same issue - happening on both the website and in the Mac app for me

Hi everyone and thanks for reporting this issue! Our support team has also received more reports and we have escalated this to our product team so we can find a solution soon. We will keep you posted as soon as we have more information.

1 Like

@Forum-team for some reason I cannot rename this thread. Could you edit to ‘Customize menu’ rather than ‘Sidebar’ for better searchability?

Updated! Thanks @Richard_Sather!

1 Like