Tags have disappeared

[Charles_Brucaliere]

Hi,
As of a couple of days ago all of my tags seems to have disappeared. They’ve also disappeared from the list i assign them from. This is happening to all users in the group so i doubt it’s a browser issue. I haven’t tried to recreate them yet but was hoping someone can take a look to see if they can be restored to past and current projects.

thanks for any help

[Bastien_Siebman]

Hi,

Is there any information in the audit trail of an affected task?

[Charles_Brucaliere]

Hi,
Thanks for the response. I wouldn’t know where to look. Can you direct me?
thx

[Bastien_Siebman]

Sure. The audit trail is what is displayed at the bottom of a task, where all activities and comments are logged. Maybe something is logged there.

[Charles_Brucaliere]

Thanks. I’ll look now.

[Charles_Brucaliere]

I looked through many of the projects just now there’s no mention of the projects being tagged in sections when i know they were. the dropdown menu that would enable me to do that is also blank.
It’s very strange

[Rebecca_McGrath]

Hi @Charles_Brucaliere, welcome to the Asana Community Forum

Thanks for helping out here, @Bastien_Siebman!

In this case, I’d recommend reaching out to our Support team by following the steps below. They have additional tools that we don’t have here on the Community teams to be able to look into this further for you!

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!

[Charles_Brucaliere]

Thanks a lot! I will do this.