The “work mode” access is helpful in most situations but it does not apply to My Tasks. This is the top place where we encounter issues/errors. Because each team member develops their own rules in My Tasks, they can create problems and Admins cannot help them or stop the errors from occuring because My Tasks is treated as a restricted, private area.
For context: we are an Enterprise customer with ~100 active users and our Super Admins serve as the first level tech support. We get a lot of requests to troubleshoot rules and workflows and find that the majority of the issues are caused by rules built in My Tasks.
Common issues: a user creates a rule in their My Tasks and only sets it up partially or designs it to (inadvertently) conflict with what we want as a business. They misunderstand how My Tasks works and assume that it is separate from the project where the task originated (since it does not look like a multi-homed task) and thus will not impact anything if they abandon a rule setup or create a conflict.
Example 1: a user created a My Task rule that removed the assignee when the task was completed, thinking it was no longer needed. This impacts all of our reporting and that specific user shows 0 completed tasks for the year because of it.
Example 2: a user created a My Task rule that changed the due date to add more time when it was assigned to them, meaning that our workflow was off cadence because the expected delivery date was being adjusted without oversight/approval from the project manager.