Adding to this issue. I swear this didn’t used to be the case. I was always able to manage the entire company. I don’t understand the point of a super admin not being able to join any project or team and manage it. Would love to know when this will be resolved.
One workaround for now is assigning access to the project admins account to another person
100% on this. Maybe it’s just my staff but they are surprised that I can’t let myself in and fix the thing because “I’m IT, and you usually can do that with other SaaS services we use”.
This seems to be a fairly recent issue as of 2023 July.
100% agree. This was changed last year. WHY?!?!?!?!?!?!? I cannot believe that I can no longer clean up the space junk that former employees leave in our Asana - abandoned project templates, projects that need to be archived. How does a Super Admin not have more power than a Project Admin. This is insanity and is ruining the experience for our team.
Can someone explain why? Why would a business SaaS product leave employees with more power than the IT/business owner. This is a real problem. Someone suggested reactivating old employee emails. Huh?
@Marie The last correspondence on this forum post was in April. Can we please have some clarity to why this issue persists? We have no direct insight, no updates, no plan, no feedback. Please let us know if this will ever be fixed so we can decide if we need to move on to a different platform that will actually function as a management tool and not just a project sandbox.
Hello @Henry_Remington. While this is something our team may consider in the future, we’re not actively working on this right now. I regularly share this feedback with our team and will be sure to update this thread as soon as I have an update on this topic.
Yeah, this is kind of insane that Asana doesn’t have this feature. Professional organizations require this level of access. That Asana doesn’t have it, means that Asana is not a tool for professional organizations.
Welcome, @Robert_Davis1,
I want to add an alternate perspective to your conclusion that “Asana is not a tool for professional organizations:”
Overall, 8 out of the top 10 tech companies are Asana customers and 80% of the Fortune 100 use Asana.
– Source
Thanks,
Larry
Voted. It’s really hard to imagine the rationale behind this. And certainly a major reason to see if we need to migrate away from Asana in the near future.
Just adding my +1 to try and get some traction on this issue, which it appears has been ignored for way too long.
We currently have an employee who just left, and was admin for multiple projects on his Team. As (Not So!!) Super Admins, we cannot even SEE what projects his team has, let alone assign new project admins.
Please resolve ASAP!
I also have a clear requirement that, as a super admin, I must have the ability to administer everything. Especially when an employee leaves the company, the super admin clearly needs to take action, and he or she needs the appropriate authorization to do so.
Adding my +1 to this - I’ve been tasked with cleaning up our Asana projects and I’m having to manually contact people to get access to legacy boards so I can manage them properly. This is a time consuming, manual, and lossy process. The fact that I can reach out to support and get added as a project admin through that channel shows there is a mechanism for this.
Would love to be able to solve this problem myself.
I have been following this thread for the better part of the last year hoping for a resolution. There is clear feedback from across the user base that the Super Admin must have the ability to access and control projects. As a PMO it is time-consuming to meet 1:1 with team members to help them sort through, delete and update projects that were created erroneously or incorrectly. This permission is a part of basic software governance at any company and needs to be addressed accordingly.
At a minimum, I hope Asana follows through on basic PM best practices of updating its stakeholders on the status of implementing a fix and/or reasoning for this decision. “It’s working as it’s designed” is not an acceptable answer. Our company is looking for a comprehensive PM solution and while I love Asana, this is a black mark against it. Having this available in only enterprise accounts is not acceptable.
So the way we resolved the problem was by creating a file that includes every project assigned to each employee. This file was then attached to a permanent task. As a document controller, I have to remind every team to update their respective parts. It can be quite a hassle.
Adding to that is the fact that the problem was not fully resolved. If the admin of a project leaves, the project remains untouched since no one has access to it anymore. The only thing we were able to do is try to keep track of the projects.
Is this on the roadmap yet?
“At a minimum, I hope Asana follows through on basic PM best practices of updating its stakeholders on the status of implementing a fix and/or reasoning for this decision. “It’s working as it’s designed” is not an acceptable answer. Our company is looking for a comprehensive PM solution and while I love Asana, this is a mark against it. Having this available in only enterprise accounts is not acceptable.”
The amount I end up on threads like this when I go to try to do the most BASIC of things, unbelievable.
This is definitely something that limits how much control we have as the workspace owner.
Super admins should have full visibility on everything with editing permissions given they are paying for the service or are acting on behalf of whoever is paying.
Wow! In other words, “thanks for your suggestions – we disagree.” Or put more simply, “just because you pay for and own the Asana account doesn’t mean we’re going to let you be in charge of it as we value your employee’s privacy in the account you pay for more than your rights to the information.”
Asana, you’re wrong on this and every SAAS program I’ve seen in 30 years works differently. It’s your business and you can run it how you like but when this starts getting around, yeesh! Giving the people who pay for accounts the middle finger just isn’t going to sit right.