Subtask Actual Time not adding up to the Parent task's

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Usually, the first item in a Parent task’s Actual time is the sum of its Subtask’s Actual time. However, we have tasks that don’t show this. How to fix this?

Steps to reproduce:

  1. Create a task
  2. Create a subtask for that task
  3. Record its Actual time

Browser version:
Chrome Version 114.0.5735.198 (Official Build) (arm64)

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
Business

Upload screenshots below:

Hi @Trisha_Saromines, welcome to our Community Forum! :wave:

I’m sorry to hear that you run into trouble here! Our team was able to confirm that discrepancy is indeed occurring due to a bug! Our engineering team is actively working on a fix for this now.

They have shared that a temporary workaround would be to update your subtask’s parent task’s Actual time value; if a new entry is created and then removed, then the rollup will reflect the subtask’s Actual time entry.

We will update you once a fix has been rolled out! Thanks for your patience :slight_smile:

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I work with the original poster. We tried your suggested workaround but that didn’t fix the problem. The value wasn’t recomputed and we continued to see an incorrect total.

We are now noticing a warning. This shows up where the sum for all tasks is printed at the bottom of the section. Instead of showing the sum, we now see a warning symbol. When we hover on that, it says that one of the tasks has over 30 subtasks and that Asana can’t compute the sum in that case.

I’m not sure if we just didn’t see that before or if this warning was added during an upgrade. In any case, this is better. It at least gives some indication that there is a problem.

It isn’t ideal still. The total for the problematic task is still shown, but completely wrong. So that part is misleading. You have to scroll to the bottom of a section to realize that one of your tasks may be displaying an invalid value.

In any case, the workaround is now for us to split up tasks, so that no single task contains more than 30 subtasks.

Briefly describe (1-2 sentences) the Bug you’re experiencing:
We moved all tasks with June Due Dates (both parent and subtasks) to a temporary project. We tried sorting the Due Dates of all tasks, but it changed the Actual Times’ Total Sum.

Steps to reproduce:

  1. Create a parent task, and add a due date (for example July)
  2. Add at least 1 subtask with the same due date month as the parent task
  3. Add Actual Time value to subtask/s & parent task
  4. Sort by Due Dates. Notice that only the Actual Time of the Parent task is shown even though the Due Dates of its subtasks are in the same month as its parent task

Browser version:
Chrome Version 114.0.5735.198 (Official Build) (arm64)

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
Business

Upload screenshots below:
Not sorter total:

Inside parent task:

Sorted by Due Date:

Hi there @Trisha_Saromines , thanks for your flagging this! :slight_smile:

I have moved your post under this existing thread and as mentioned above our engineers are actively working on a fix for this.

Unfortunately, we don’t have an ETA on when this might be solved. However, we will notify you as soon as we receive confirmation that it’s fixed.

Thanks a lot for everyone’s patience! :pray:

There are two separate issues reported here:

  1. The total is wrong for tasks with more than 30 subtasks.
  2. The total changes if you sort tasks by due date (because subtasks then get removed, this happens even if there is a single subtask).

These are unrelated issues.

Our users have run into this same bug in our organization. This should be set as a high priority fix as it is part of the rudimentary functionality in reporting on projects.

There is also another dimension to this bug in that the “Actual Time” total will only roll-up two levels deep in nesting (e.g. Task and subtask) if you have 3 or more levels deep of subtasks it omits all items lower than the 2 levels. The screen capture shows a test project I used to verify the condition. I actually went to 4 levels deep in the parent task named “3 Levels Deep”, but it did not change the total of actual time when it was only 3 levels.



Curious if this is still an known issue/bug.

I created a task which has 32 subtasks and each subtask as an estimated time entered. However within the main task it is not displaying the estimated time.

Related issue(s), appear to still be current: Show Calculated Time Estimate on parent tasks in board view

Hi Melissa and Stephanie, sorry for the delay. It looks like there was some confusion, and as Ashish mentioned, it seems that we have a couple different problems here:

1- Rollups taking too long to update: this is the issue Ainhoa was referring to when she said we were working on a fix, and I believe this is what @Trisha_Saromines was experiencing. Our developers have since implemented a fix for this specific issue, but let me know if you are still seeing this behavior.

2- Rollups not working when sorting the view: this is very similar to the issue reported in Show Calculated Time Estimate on parent tasks in board view.
According to our developers, the automatically calculated value that you will see in the parent task in List view are purely visual, and will not be visible in any other view. This is the expected behavior and they’ve filed as an opportunity for future improvements.

It’s very likely that the same behavior when you change to board view applies to sorting in list view, so the rollups wouldn’t appear, but I’ve asked our Developers to clarify so we can understand if it’s indeed a bug or product limitation.

Apologies for all the confusion. I’ll keep you posted!

1 Like

Hi everyone, thanks for your patience. I’ve just heard back from our Developers and they have confirmed that unfortunately, subtask rollups will only appear in the list view with no sorting in place, aligned with the explanation in the board view thread. When you sort the list view, rollups will no longer appear. They have noted this as product feedback to take into consideration in future updates.

To encompass feedback from all views, not just the board view, I’ve slightly modified the title of the feedback thread, and I would encourage you to upvote that topic. Many feature improvements have been made based on feedback provided here in the Forum.

I hope this helps clarify. I’ll close this thread for now, but let me know if the issue with the rollups taking too long to update persists so I can send this back to our Developers.