Hello,
I need some help setting up the student premium account. I have been verified on Jan 9, 2023 to my university email for student premium, but have not receive any follow up email from Asana. I have reached out to Asana support, but haven’t heard anything from them either. I really like using Asana, and it helps me scheduling out my days. Please let me know what I need to do.
Thank you.
Hi @James_L , welcome to the forum 
If you have contacted Asana support already, then the best thing to do is wait. Do not send another ticket otherwise you will apparently go to the bottom of the pile again.
In the meantime, have you checked with your University’s Admin? Perhaps they can help you get setup.
By the way, did you hit this black button on this page to verify your account? Asana for Students - Keep School Work Organized - Free Trial • Asana
Hello Richard,
Thank you for the response. I got a little further than the black button 
I actually received a confirmation email from SheerID stating Asana will reach out shortly, but it’s been over a week. I’ve also reached out to the Asana support team, but haven’t heard from them.
At this point, I don’t even know if the support team got my email or not, because there’s no confirmation email. 
Hi @James_L , I feel you but best thing to do is wait a bit longer and in the meantime check with your University IT department in case they can help too.
Hi @James_L can you please DM to confirm what email address your student account is attached to and what email address you have used to reach out to our support team? PS: To DM me, click on my profile picture → Message.
Thank you
PS: Thanks to @Richard_Sather for his super helpful answers 
Hello Richard,
Thank you for your help. I really appreciate you noticing the post.
Best,
James
Glad to help James!
Hope you get your account up and running soon so you can enjoy Asana
Good luck with your studies! 
