I am trying to create rules for a project. All of a sudden I am no longer able to edit rules. The canned rules are grayed out, I can’t edit, Publish, or save. This happened after Asana pushed an update possibly.
The Custom rules work normally.
mine is also doing this but i can publish them and then it will let me edit it
oh no! I was able to publish and then edit yesterday. now i can’t do anything other than custom rules.
Hi @Lindsay_Mancuso , and welcome to the Forum!
Sorry to hear about the problem.
Can I ask you to run some quick checks:
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Permissions: in the project, click Share and confirm your role is Editor or Admin. Commenters and Viewers will see rules options grayed out.
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Project source: is this project created from a locked template managed by your admin or PMO? Some templates restrict editing rules.
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Scope: does this happen in all projects or only this one?
Troubleshooting to try:
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Hard refresh and try an incognito window with extensions off
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Try another browser or a quick cache clear
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If your network has strict security tools, test on a different network or mobile hotspot
If this started right after an update and persists across projects with the right permissions, it might be a bug. Please let us know your findings after trying the above steps.
If the issue persists, you can also contact Support by following the below steps:
Please go to help.asana.com
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Click the chat icon at the bottom right
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Acknowledge Asana’s Privacy Statement by clicking Yes
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Type in your issue (or you can go ahead and write “speak to an agent”)
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We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.
@Joanna_Czarnobilska I can confirm the same behavior across all of my projects currently.
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- in multiple projects (probably all but i cant check all of them)
- also happening in incognito
- im the asana admin as well as the company IT admin so can confirm that its not a network restriction
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@Lindsay_Mancuso, @Rebecca_Bowen , @Jeremy_Long thanks for flagging and testing this.
I have reported the bug for investigation. I’ll be in touch whenever any updates are available!
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I am having the same issues listed above.
I have just come back to Asana after almost a year. I am the only person in the company, I am a super admin, were paid Premium.
I can add one of the canned rules, but I cannot modify any of it. Some I can publish, but I cannot edit. Everything is grayed out.
I’m the project owner. Again, I am the only one in the company.
What am I missing?
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Hi @Chris_Tomlinson , I merged your post with an earlier one about the same topic. It appears to be a recent bug, which is currently under investigation. I will return with updates as soon as possible.
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The issue should be resolved now, so please test, everyone. Let us know if there are any more problems you are experiencing.
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I am still having this same issue.
Still same issue here as well.
I’m having the same issue across multiple projects: I open one of the recommended routing rules and I can’t edit anythiong, or publish it.
Hello, I’m still having the same issue
This is also happening to me. It won’t save but I get a discard changes warning when I try to exit out of the rule.
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Hi Everyone! Thanks for reporting the problem. I have re-escalated this! Thanks for your patience and help!
Anything new?
Hello @ALB_FB , welcome to the forum!
This has been recognised as linked to a larger change that we are working on implementing shortly. I have no confirmed timeline, but I can assure you that the matter is being continuously looked into and worked on.
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A fix has been implemented, so everyone should see the results now. If you are in the desktop app and still having issues a hard refresh or shutting the app down and restarting should help!
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