Request Tracking with Email Tasks

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The new Request Tracking feature gets very close to being a full-fledged service management solution. However, it falls short in enabling bidirectional communication for domain members to create tasks via email. 3 critical components are needed:

  1. Permission for anyone within the domain (org employees who are not Asana members) to email the board task creation email.
  2. Creating a “Requester” field type and parsing the inbound email for calling out the requester.
  3. Insertion of the Request Tracking features (replying to the requester via email) enabled on an email-generated task.

With these additions, Request Tracking could enable a legitimate helpdesk solution.

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Great request, @Kevmoore.

Don’t forget to click the title to scroll to the top and vote by clicking the purple Vote button (as I just did!).

Thanks,

Larry

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Thanks, @lpb! I added my vote. Do you know how much traction/visibility it takes for a recommendation in the forum to end up getting implemented by the Asana team?

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Thanks @Kevmoore. It’s not a simple formula but you can learn more in one of our answers within this post:

Thanks,

Larry

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I added my vote to this request as well. I agree, it will make this a full rounded solution.

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Thanks @lpb, that’s an insightful post you linked there!

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@Rashad_Issa Glad you agree! Thanks for the vote.

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