Remove CSV import completion emails

English Forum Product Feedback
1

Hey,

I keep receiving CSV import completion emails even with all my email notifications disabled.

I was told by the Asana Customer Support that the “CSV import complete” message is considered a system-generated confirmation email, rather than a standard task or activity notification. Because of this, it bypasses the Email Notifications settings in your profile. These system confirmations are designed to ensure that you’re aware when a bulk import has finished and can review any errors or skipped rows right away.

I was told to use a filter/rule in my inbox to automatically archive or delete these messages so it doesn’t clutter my inbox, but I would rather not get the emails in the first place.

Anyone else who has experienced this and would think it would be nice to have a setting to toggle on or off this type of email?

Thanks in advance.

2

I 100% agree with support. Don’t you have the feature in your email client? Why insisting on having an option in Asana when you can super easily filter it in your email client?

3

I completely get where you’re coming from. Yes, email filters can handle this on the client side. But my reason for suggesting an in-app toggle is that:

  1. User Control & Consistency – If all other Asana notifications can be turned off in one place, it feels inconsistent that this particular one can’t. Users, or at least I, expect notification preferences to be centralized, not scattered between Asana settings and their email client rules.

  2. Cross-Platform Use – Not all email clients handle filtering the same way (e.g., Outlook vs Gmail vs mobile apps). Some users may not know how to set up rules, or may switch email providers, which means redoing filters each time. A native Asana setting would work universally.

  3. Clutter Reduction at the Source – A filter still means the email gets sent and stored somewhere, even if hidden. A setting in Asana would reduce unnecessary traffic entirely, which benefits both the user (less clutter, no filtering setup) and Asana (less email volume to send).

  4. Accessibility & UX – For less technical users, it’s much easier to click a toggle in Asana than to figure out filters/rules in their email app.

So I see email filters as a useful workaround, but a proper solution would be Asana giving us the choice directly in the product.

4

I understand. What might have happened is that a CSV import is such a rarely used feature, an occasional email notification isn’t worth putting engineering efforts into adding an extra checkbox in the settings.

5

That’s why I made the post originally, asking whether anyone else has experienced this issue and think it would be nice to have such a setting. Actually I only posted something because the Asana customer service suggested me to do so.

I totally understand that the Asana development team needs to prioritize their resources to issues/features that have the highest impact in the shortest amount of time. I am in no way suggesting that the current workaround is totally unacceptable. It’s just a nice-to-have and the dev. team can decide whether it’s something they can do quickly or if it’s not worth the time.

6

FWIW I agree with you, I’d like to disable these, and I found this post by googling to see if it was possible to disable them.