Hi @Shelby_McKenna and thank you very much for the additional information.
We currently do not offer a native desktop app, we currently offer an iOS and Android app. Could you please confirm if you are using a third-party desktop app at the moment?
Seems like the issue is directly related to Safari since it works fine with Chrome! Have you tried to clear the cache and cookies and check if you have the latest version of Safari?
If you’re already under the latest version of Safari, I’d recommend trying to uninstall and reinstall it, it might be a small glitch causing this issue!
Looking forward to your reply!