Hi @Khadijah_Majeed, welcome and sorry you’re running into this.
A few quick things that usually fix it:
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Log out of Asana in that browser, then log back in. Open https://help.asana.com again.
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Try an incognito or different browser with no extensions, VPN, or ad blockers.
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Clear cookies and site data for asana.com and help.asana.com, then retry.
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If you see the chat icon at the bottom right on https://help.asana.com, click it and type “speak to an agent” to get a ticket created. Steps are here: How to contact our Support Team 📧. Let me know if you need help.
Thank you! 