Hello,
I’m receiving the error “NO_ACCESS: Unable to find a user” when attempting to access the Asana Help Center.
I’ve already tried the recommended troubleshooting steps, but the issue persists. I’m unable to submit a support ticket through the usual process.
Could someone please assist with resolving this authentication error or help me open a support ticket?
Hi @Khadijah_Majeed welcome to the forum and sorey to hear about the issue you are facing.
Unfortunately, you need to log on to create a support ticket. Can you try logging in on a different browser, or incognito tab? Try clearing cache and cookies.
In case it still persists, let’s ping the @Forum-team so they can standby to help you further.
Hi @Khadijah_Majeed, welcome and sorry you’re running into this.
A few quick things that usually fix it:
Log out of Asana in that browser, then log back in. Open https://help.asana.com again.
Try an incognito or different browser with no extensions, VPN, or ad blockers.
Clear cookies and site data for asana.com and help.asana.com, then retry.
If you see the chat icon at the bottom right on https://help.asana.com, click it and type “speak to an agent” to get a ticket created. Steps are here: How to contact our Support Team 📧. Let me know if you need help.
Thank you! 