I am having issues with billing because the previous super Administrator has retired and I am unable to use the Admin console feature, which make it virtually impossible to attain my billing invoice. I started the process of trying to resolve this issue over two weeks ago, I am now on my second ticket without any clear picture of when, or if this issue will be resolved. Because our paid subscription ended without notice we are using a trial subscription my agencies day to operations are being affected at this point. My understanding is that because we are in trial status, even if I were able to get in contact with the previous administrator that person would still not be able to use the Admin Console feature. I work for a government agency, so we are unable to use the credit card feature, which is all the Chatbot seems to be able to offer. I cannot express the level of frustration this situation has caused for myself and my agency. Please help!!!
@lorenzo_swain hey there,
It sounds like you’ve already spoken to the chat bot, but did you have it put in an immediate urgent support ticket for you? I only ask because I’m seeing a trend of users not realizing it can do this.
Go to: https://help.asana.com/s/get-support
Explain to the chatbot the situation and that you would like to place a support ticket with immediate urgency.
Yes I do!
So you currently have an immediate urgency support ticket in and you’re waiting for a response?
Hi @lorenzo_swain, I’d be happy to escalate this to support. Could you let me know if you’re already in contact with Support? Thank you.
Closing this for now, let me know if you need escalation. Thank you!