Hi ,
mobile app has a few issues. Photos are uploading from mobile but no one else can see them , and everytime you use asana , under these photos says just now (the uploading time) and it’s been over a year that we have this issue. Moreover while we use the app , it apears a message “An error occurred” and we can’t continue any further (attachment below)
Can you please find the reason and fix the mobile app.
Thank you.
Hi again ,
more and more issues appear , and more users cannot use the mobile app due to these problems.
Waiting for your immediate response.
Thank you.
Hi
My multiple mobile devices will not sync up with the main desktop version nor with my staffs devices.
Their mobiles are still fine however my two are not!
Ive submitted a support ticket and never heard back so I’ve submitted a new one.
I’ve uninstaller and reinstalled. Twice. I’ve turned my phone off and back on.
How do I fix this?
Asana on my mobile is super important to my job!
Welcome, @Rachel_O_Neill1, and sorry.
Support is your best bet, and I’m afraid they’re a little backed up so it may take longer than usual but they are committed to improving this.
Thanks,
Larry
We facing the same problem about 3 weeks. Still waiting…
Having the same issue in my app. getting error when uploading photos. Some do load and some disappear.
My team in Tennessee on the ground is having these same issues, just a question…how many of you are using Android? This problem seems to be with android users on my team primarily. It’s causing a lot of issues. They’ve tried deleting the app, reinstalling, clearing cache, etc.
This is a problem with my team too, hopefully if everyone makes enough noise they will get on it. It’s decimating my ground teams ability to work.
Here are a list of my teams complaints now that have been going on ~1 month after previously having no issues. (They have uninstalled, reinstalled, and cleared out cache as well.)
Here are their comments:
“Since the last Asana update it’s not useful at this time for ticketing, not seeing new tickets, not seeing comments, not seeing today tickets, lots of glitches. I archive tickets and they reappear, I reassign tickets to the team they never see them and we have almost missed a few guest calls - today tickets because of this. If you are assigning a ticket please text the person and let them know or post in slack. Restarting our phones, logging out and back in, deleting cache all items have been tried multiple times”
"Certainly could be. Prime example the smoke alarm ticket you commented on it i assigned it to Clyde and changed the due date to today. He never saw it and when I open the ticket like an old school clock the person the ticket is assigned to and me and the due date if just flips back and forth it reapeadily.
Attached is also a photo they sent to show me what’s happening…in summation their updates aren’t loading that they make on the app, they aren’t seeing ticket updates, and their pages aren’t loading correctly. It’s been going on ~3 weeks to a month now after previously no major issues. This is absolutely killing us as the app is crucial for our workflows.
Most of them are using Android. We have this issue 1 month and more and more users have this issue. It is terrible for our workflow.
I am having the same issue, and it is impeding my workflow as well. Asana please give us answers on this issue.
Having the same issue with a Samsung 26. Not synching any changes with Web version or iPhone users.
Sorry for the troubles, and welcome to new folks in this topic.
Early in this thread I recommended contacting Support. Did anyone do that and have any replies from them? Note that Support is experiencing delays so it may take several days. Also note there’s a temporary procedure to contact Support.
@Forum-team, Note that there are two other topics which may all be reporting the same thing (below), though some posts there are by the same people as here. Please consider if this is something you can expedite:
https://forum.asana.com/t/error-mobile-app/938351/5
Thanks,
Larry
This topic seems like it might be reporting the same problem as two other topics. Please see this post and other posts in that topic:
Would you be ok with me merging this topic into that one? That is, are they the same?
Thanks,
Larry
This topic seems like it might be reporting the same problem as two other topics. See this post and other posts in that topic:
Would you be ok with me merging this topic into that one? That is, are they the same?
Thanks,
Larry
We contacted and after a week they answered us , asking a few things to figure out details about the issue and still they don’t have any answer or fix the problem.
1 month
Hi everyone
First of all, I am sorry to hear that you are experiencing this issues with the mobile app. This has been reported now to the relevant teams.
I cannot provide any ETA on its resolution as it would depend on the criticality of the issues. We will keep you posted
I will accept this post as a solution to provide visibility, but the investigation for this issues are ongoing.
Thanks for bringing it up @lpb
This is extremely critical, my team absolutely cannot work on their Android phones in the field. Their adds are not showing up on the app or on the desktop version we can see. It’s rendered Asana absolutely unusable…
So do us, around 200 users cannot work. One month , can you imagine the damage ?
New user to the forum but long-time user of Asana
We are having similar problems in the app. Field staff uploading comments and pictures etc which are then not visible on other devices in the offices. The only correlation seems to be the devices are all Android based, but include Samsung and Nothing devices, which use different versions of Android and run differing versions of the Asana app
Support told me this morning there is a new app version coming, 8.22.4, but I am yet to see it hit the app stores and a restart/refresh today yields no more results than before.
This is clearly frustrating as communication in this fashion is the primary use of the whole system. We’re we not so invested in it I would be looking at taking my company away onto something more reliable.
