I’ve been experiencing a major bug in Asana since around June. I’ve reporting this to support and had an initial flurry of response but no answers.
The bug is:
Syncing banner in Amber at the top of Asana after I’ve edited anything
It could be updating/adding subtasks
Editing fields at list view
Adding a description
Literally everything I do is impacted by this issue
Sometimes it resolves itself within seconds but I am now experiencing this issue for upwards of 5 minutes. It’s having a massive impact on productivity and is affecting the app and cloud based version.
I’ve tried:
Uninstalling
Reinstalling
Updating my Mac OS
Rebooting my laptop
Quitting Asana and reopening it
None of these fix the problem.
Other users in our organisation are reporting the same problem. I haven’t found out yet if it’s Mac or PC users who are having the problem but at least 3 people I have spoken to are on Macs.
I’m on Sonoma 14.5 as the OS as our org restricts roll out whilst they are testing new OS.
I’d be really grateful if others can upvote on this as its a massive issue which I feel like I’m getting nowhere with.
I’ve heard at least a number of other clients of Asana are facing this from our account manager. I’ve tried all of these troubleshooting tips so completely stuck and do strongly feel it’s an OS compatability issue potentially.
Hi @Vanessa_Gardner, I’m really sorry to hear that you and your team are running into these issues. Unfortunately here in the Forum we’re only able to handle widespread problems that we can replicate. While this may be affecting others as well, since it’s not a widespread issue, our Developers would need more detailed information from each case to investigate the root cause and work on a fix.
If you haven’t submitted a report to Support yet, please fill out this form. They are best equipped to assist you. They are handling a high volume of requests right now, but they’ll get back to you as soon as possible.
Apologies for the inconvenience, and thank you for your patience!
Hi
Raised with support in the Summer. No response yet directly but our account manager has just escalated it. I’m raising awareness of it as it may be more widespread then everyone thinks.
Thanks for the context, @Vanessa_Gardner, I’m really sorry to hear that this has been happening for a while. Glad to hear that your account manager has already escalated your case, and hope the Support team help can you solve this soon. These issues are trickier for us to troubleshoot here in the Forum without access to account logs, but Support will certainly be able to help you and escalate it to the Developers if necessary. Thanks again for your understanding!
For everyone’s benefit it could be that Apple OS Sonoma 14.5 isn’t compatible with the latest Asana features. Those users who haven’t upgraded and are on Sonoma 14.4.1 are not seeing these issues. I’ll raise with our IT department but can Asana flag this with developers as it’s a major issue and red flag for those upgrading!
Hi @Vanessa_Gardner, thanks for the update. It’s odd that the issue is only impacting users on 14.5. Internally, some of us were on that version until the new update (14.6) came in, but no similar issues were reported during that time. Are you able to update your device to 14.6 to check if this resolves the issue?
If you are in touch with our Support team, be sure to mention that. As I’m no longer on 14.5, I cannot test this myself, but Support would include that information if further escalation to the Developers is necessary.
Oh, I understand. Sorry about that. Support will be able to work with our Developers to determine if the version has any connection to the issue and hopefully provide you with a quick solution.
@Vanessa_Gardner I am experiencing the EXACT same issue as you are. None of my team is thankfully. I’m on Apple desktop Sonoma 14.6. I cannot use the Asana app as it is missing some functionality. I contacted support (finally) and although they told me to uninstall and reinstall the app, when I came back to them with the fact I was using a desktop computer, I’ve heard nothing. I’ve followed up every day since.
Not sure how this happened (and apparently only to you and I) but would sure like it solved. Some of my tasks take upwards of 5 minutes to ‘populate’ with all the subtasks. Just slow slow slow
Hi Kelly, it’s good to hear I’m not on my own! So actually what I think it was it probably isn’t! I’ve heard nothing for a few days other than can I send links…that is really time consuming and not practical is it?
For me it’s also happening on the cloud too not just the app.
Yesterday I was updating some text in a description and it was ‘syncing’ away! It is an obvious bug but I don’t think there are enough people complaining about it! I hope this post shines a light on it and we get some support.
