Lost my project

English Forum Ask the Community
1

I downgraded my plan to free, and one of my projects used paid items. I can’t open the project to export it to the free plan anymore. How can I do this?

2

Welcome to the forum, @Allan_Martinelli! Try the instructions here to contact support: How to contact our Support Team :e_mail:. I think they can get that info for you.

3

Welcome, @Allan_Martinelli, and sorry.

I think the Sales team is the best to handle this kind of thing:

Thanks,

Larry

4

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